Troubleshooting

If any error occurs, check the Troubleshooting Guide for solutions:

Note

The virus-detection software McAfee WebAdvisor may block the CloudAppLauncher.exe file during the installation process. You can try adding the domain as a trusted site. To add the domain as a trusted site in McAfee WebAdvisor:

1. Right click the WebAdvisor add-on and select Options.

2. Under Manage your trusted sites, add the domain and click the + symbol.

3. Close and re-open the browser and run the installation again.

Note

If there is no response or progress when running the application, the CloudAppLauncher.exe file might be blocked by the Windows SmartScreen. You can try to turn off Windows SmartScreen in Control Panel > System and Security > Security and Maintenance > Change SmartScreen settings.