Troubleshooting Guide


Table of Contents

Configuring and deploying PowerServer projects
Permission errors when configuring the Web server profile
Syntax error during the build process
DB driver error during the build process
Error in the Unsupported (DWs) window
Failed to generate the PowerServer Web APIs project
Error uploading application files to FTP
Changed PBL list
Error when converting DataWindow to data model
Failed to load database driver for PowerServer project
Failed to load database driver when building/deploying PowerServer project
Running installable cloud apps
Cloud app launcher and application executable
Failed to get the app publisher from the server
Failed to download the config file (LauncherSetup.json)
App cannot run because the local version expired
Cannot start cloud app launcher
Application not found
Application executable disappeared suddenly
Window is slow to open
Models and controls
Cannot retrieve data when data includes null values
PBSELECT DataWindow error
RibbonBar control displays blank
Server
Session creation failed
Cannot connect to the server when creating the session
Session does not exist
Session not created
App requires login again
File name containing character + cannot be downloaded
"HTTP Error 404.2 - Not Found" error when running the app
Failed to access the *.json file
Failed to connect to the license server: No such host is known
Session fails to respond
Communication protocol inconsistent between server and client
Database
Different results returned from an ASE stored procedure
SelectBlob data truncated
Garbage letters display when retrieving multibyte data
Slow app performance with SQL Anywhere
64-bit database cannot be connected from IIS
License errors
Failed to call the license server API
Failed to login the license server
Cannot access License.json
PowerServer solution errors
Unable to find package PowerServer.Api or PowerServer.Core
Failed to update NuGet packages in PowerServer C# solution