If your Appeon PowerServer copy is directly purchased from Appeon Inc., please contact our Technical Support at support@appeon.com for help. Please be prepared to provide the following files listed in the following table to Appeon Technical Support. This will aid debugging.
File Type |
File Name |
---|---|
Application Server Configuration File |
For WebLogic: <WL_Domain>\setEnv.sh <WL_Domain>\startWebLogic.sh <WL_Domain>\config.xml <WL_Domain> indicates the domain path of WebLogic server. For WebSphere: <WAS_HOME>\startServer.sh <WAS_HOME> indicates the home directory of WebSphere server. For JEUS: <JEUS_HOME>\bin\jeus.properties.cmd <JEUS_HOME>\jeus.cmd <JEUS_HOME>\datasources.xml <JEUS_HOME> indicates the installation path of JEUS. For JBoss: <JBOSS_HOME>\bin\run.bat <JBOSS_HOME>\bin\run.conf <JBOSS_HOME>\bin\service.bat All XML files in the <JBOSS_HOME>\server\<instancename>\conf folder. <JBOSS_HOME> indicates the home path of WildFly or JBoss EAP application server. |
Application server log file |
For WebLogic: <WL_Domain>\mydomain.log and all <WL_Domain>\mydomain.log* files * indicates the sequence number of the log files. For WebSphere: All files in the <WAS_HOME>\logs\server1 folder For JEUS: All files in the <JEUS_HOME>\logs folder. For JBoss: All files in <JBOSS_HOME>\server\<instancename>\log folder. |
PowerServer configuration file |
For PowerServer installed to WebLogic, WebSphere, JBoss or JEUS: All files in the <powerserver>\repository\<instancename>\config folder. For PowerServer installed to IIS: All files in the <powerserver>\AEM\config folder. <powerserver> indicates the PowerServer installation path. |
PowerServer log file |
For PowerServer installed to WebLogic, WebSphere, JBoss or JEUS: All files in the <powerserver>\repository\<instancename>\log folder. For PowerServer installed to IIS: All files in the <powerserver>\AEM\Log folder. <powerserver> indicates the PowerServer installation path. |
PowerServer Repository DB |
For PowerServer installed to WebLogic, WebSphere, JBoss or JEUS: <powerserver>\repository\<instancename>\db\appeondb.script For PowerServer installed to IIS: All files in the <powerserver>\AEM\db folder. <powerserver> indicates the PowerServer installation path. |
Appeon license file |
PowerServer installed to WebLogic, WebSphere, JBoss, and JEUS: <powerserver>\license.appeon For IIS: <powerserver>\AEM\bin\license.appeon |
Web Server configuration file |
httpd.conf |
Web Page file |
Web Server path\application name\window name.html Web Server path\application name\window name.js Web Server path\application name\all DataWindows on window.xml Note: If the window named includes inheritance, then also supply all ancestors.html and ancestors.js files. |
PowerBuilder exported source code file |
PowerBuilder application path\exported window name.srw PowerBuilder application path\exported DataWindow names.srd Note: Exported windows should include exported ancestor windows and exported ancestor user objects. |