IE browser fails to open Web applications

The Web application fails to load into the browser, but no error messages are displayed. The screen is blank as shown in the following figure.

Cause: The application index.html page cannot be opened because of the high security level setting of Internet Explorer on the Client PC.

Solution: Follow the steps below to fix the problem.

Step 1: Close the blank browser window. Right-click the Internet Explorer icon and select Properties in the popup menu.

Step 2: Delete the temporary Internet files and cookies from the General tab. Select Delete all offline content when deleting temporary Internet files.

Step 3: On the Security tab, set the security level to default - Medium for the Internet or a Local intranet, depending on where the application is deployed.

Step 4: Apply the changed settings to Internet Explorer.

Step 5: Verify that the Internet Explorer on the client is configured using the instructions described in the section called “Configuration for Web client PC” in Installation Guide for PowerServer (PB Edition).

IE browser fails to open Web applications