Appeon Troubleshooting Guide
EAServer issues

When installing EAServer 6.3.1 in a 64-bit Windows 2008 OS, error occurs: "Connection failed: dbicu libraries are required but not installed" or "Connection failed: Cannot convert between requested character sets 'GBK' and 'UTF-8'".

Figure 98. dbicu libraries error

Figure 99. Character error

Solution: Add the following two values to the Path environment variable: %JAGUAR%\ASA110\client\lib32; %JAGUAR%\ASA110\client\lib64.