PowerBuilder Troubleshooting Guide
Crash Troubleshooting & Diagnostics

Table of Contents

Troubleshooting crashes during application development in the IDE

Check whether the firewall or security software is causing the issue

Check user directory permissions

Reset the IDE window layout

Check if the .NET SDK version is correct

Clean up the debugging environment

Check environmental conflicts

Troubleshooting PowerBuilder application crashes during runtime

Check permissions or firewall

Check the file version of PowerBuilder Runtime Files

Check PBD file version

Turn off Accessibility features

Check the process's memory and GDI objects

Optimizing DataStore rendering mode

Repair projects and library files

Check PFC framework version compatibility

Environmental and data checking

Enable debug logging

Submitting the case and log information to Appeon Support

Provide a reproducible case

Provide additional information on the crash issue

Provide Windows Error Event files

Provide the Crash Dump file

Provide the Process Monitor log file

File submission method