A license might need to be transferred from one user account to another, for example, when a developer has changed the email address, or when developer B has replaced developer A.
In such cases, you need to create a new user account with the new email address and then transfer the license to the new user account. The steps are different between online licenses and offline licenses.
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For online licenses, 1) the developer registers a new user account on the Appeon website using the new email address, 2) the license administrator unassigns the license from the old user account and then assigns the license to the new user account, 3) the developer logs in to IDE using the new user account.
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For offline licenses, 1) the developer registers a new user account on the Appeon website using the new email address, 2) the developer deactivates the offline license, 3) the license administrator assigns the license to the new user account, 4) the developer activates the offline license.