If your Appeon PowerServer copy is directly purchased from Appeon Inc., please contact our Technical Support at support@appeon.com for help. Please be prepared to provide the following files listed in the following table to Appeon Technical Support. This will aid debugging.
Table 6. Files for technical support
File Type |
File Name |
---|---|
Application Server Configuration File |
For WebLogic: <WL_Domain>\setEnv.sh <WL_Domain>\startWebLogic.sh <WL_Domain>\config.xml <WL_Domain> indicates the domain path of WebLogic server. For WebSphere: <WAS_HOME>\startServer.sh <WAS_HOME> indicates the home directory of WebSphere server. For JEUS: <JEUS_HOME>\bin\jeus.properties.cmd <JEUS_HOME>\jeus.cmd <JEUS_HOME>\datasources.xml <JEUS_HOME> indicates the installation path of JEUS. For JBoss: <JBOSS_HOME>\bin\run.bat <JBOSS_HOME>\bin\run.conf <JBOSS_HOME>\bin\service.bat All XML files in the <JBOSS_HOME>\server\<instancename>\conf folder. <JBOSS_HOME> indicates the home path of WildFly or JBoss EAP application server. |
Application server log file |
For WebLogic: <WL_Domain>\mydomain.log and all <WL_Domain>\mydomain.log* files * indicates the sequence number of the log files. For WebSphere: All files in the <WAS_HOME>\logs\server1 folder For JEUS: All files in the <JEUS_HOME>\logs folder. For JBoss: All files in <JBOSS_HOME>\server\<instancename>\log folder. |
PowerServer configuration file |
For PowerServer installed to WebLogic, WebSphere, JBoss or JEUS: All files in the <powerserver>\repository\<instancename>\config folder. For PowerServer installed to IIS: All files in the <powerserver>\AEM\config folder. <powerserver> indicates the PowerServer installation path. |
PowerServer log file |
For PowerServer installed to WebLogic, WebSphere, JBoss or JEUS: All files in the <powerserver>\repository\<instancename>\log folder. For PowerServer installed to IIS: All files in the <powerserver>\AEM\Log folder. <powerserver> indicates the PowerServer installation path. |
PowerServer Repository DB |
For PowerServer installed to WebLogic, WebSphere, JBoss or JEUS: <powerserver>\repository\<instancename>\db\appeondb.script For PowerServer installed to IIS: All files in the <powerserver>\AEM\db folder. <powerserver> indicates the PowerServer installation path. |
Appeon license file |
PowerServer installed to WebLogic, WebSphere, JBoss, and JEUS: <powerserver>\license.appeon For IIS: <powerserver>\AEM\bin\license.appeon |
Web Server configuration file |
httpd.conf |
Web Page file |
Web Server path\application name\window name.html Web Server path\application name\window name.js Web Server path\application name\all DataWindows on window.xml Note: If the window named includes inheritance, then also supply all ancestors.html and ancestors.js files. |
PowerBuilder exported source code file |
PowerBuilder application path\exported window name.srw PowerBuilder application path\exported DataWindow names.srd Note: Exported windows should include exported ancestor windows and exported ancestor user objects. |