Offline License Activation

Activating with an offline license

To activate with an offline license, follow these steps:

  1. On the License Management page, select Offline License and the Offline License page appears.

  2. Enter the email address and the password for your user account.

  3. Depending on whether the machine has Internet connection, select to activate the license with or without Internet connection.

    • If you select Activation with Internet connection (it is selected by default if Internet connection is detected), make sure your current machine can access Internet and then click Activate. The offline license information will be displayed after it is activated.

    • If you select Activation without Internet connection, do the following:

      1. Click Generate Client Request and then click Copy after the client request (a text string) is generated.

      2. Access the Activation page on the Appeon Website on a computer that has Internet access.

      3. In the License Activation text box that appears paste the client request, and then click Submit.

      4. After it is activated successfully, click Copy to copy the server response (another text string).

      5. Go back to the AEM Offline License page on your own computer, paste the response string, and then click Activate. The offline license information will be displayed after it is activated.

Renewing an offline license

After you have renewed your PowerServer (PB Edition) subscription, you need to renew your offline license in PowerServer (PB Edition).

To renew an offline license for the current PowerServer (PB Edition), follow these steps:

  1. On the License Management page, select Offline License Renewal.

  2. In Offline License Renewal section, select whether to renew the offline license with or without Internet connection.

    • If you select Renew with Internet connection, make sure your machine is connect to Internet and then click Renew. And the license will be renewed. However the renewal license will take effect the day after your last license expires.

    • If you select Renew without Internet connection, do the following:

      1. Click Generate Client Request to generate the renewal request string.

      2. Click Copy to copy the generated request string.

      3. Access the Renew page on the Appeon Website on a computer that has Internet access.

      4. Paste the request string in the License Renewal text box and then click Submit.

      5. After it is renewed successfully, click Copy to copy the response string.

      6. Go back to the AEM Offline License Renewal page in your PowerServer (PB Edition) and paste the response string.

      7. Click Renew and it will be renewed accordingly. However the renewal license will take effect the day after your last license expires.

Deactivating an offline license

Once the offline license is activated successfully, you should stay logged in unless you have to deactivate the license, for example, to move PowerServer to a different machine. Note that the license is unassigned from the current machine if it is deactivated and that the license needs to be reassigned to the new machine so that PowerServer can work on the new machine.

To deactivate an offline license, follow these steps:

  1. On the Offline License page, expand the Offline License Deactivation section.

  2. Read the notes and then click the Yes, I’m sure I want to deactivate link.

  3. Depending on whether the machine has Internet connection, select to deactivate the license with or without Internet connection.

    • If you select Deactivation with Internet connection, make sure your current machine can access Internet, and the offline license will be deactivated by the Appeon license server immediately after you click Deactivate and confirm the deactivation in the dialog box.

    • If you select Activation without Internet connection, do the following:

      1. Click Deactivate.

      2. Confirm the deactivation and the offline license will be deactivated on the local machine. However, the offline license will be truly deactivated only after you submit the deactivation request to the Appeon license server and gets it deactivated from the Appeon license server. Therefore, you should not stop here, and should continue with the rest steps.

      3. Click Copy to copy the deactivation request string.

      4. Access the Deactivation page on the Appeon Website on a computer that has Internet access.

      5. In the License Deactivation text box that appears paste the deactivation request string, and then click Submit. The offline license is deactivated successfully from the Appeon license server.

Restoring an offline license

In some cases, for example, computer crash or theft, your offline license that you have activated is not deactivated yet, but you have to reinstall PowerServer and need to apply the offline license to the newly-installed PowerServer. Whether the offline license can be restored depends on whether you reinstall PowerServer to the same computer or a new one.

  • If you reinstall PowerServer to the same computer on which you have activated the offline license, you can re-generate the license activation request in PowerServer and submit the request to the Appeon website. Once the license server confirms that the request is from the same computer, it will re-generate the response string, with which you can successfully complete the license activation process.

  • If you reinstall PowerServer on a different computer from the one on which you have activated the offline license, if you attempt to re-submit the license activation request, the license server would reject the request because it thinks that the offline license is still working on the previous computer. In this case, you’ll have to contact the Appeon Support for assistance.