AEM cannot interface with a particular Appeon Server

Unable to connect to a desired Appeon Server with AEM.

Cause: The Appeon Server has not been added into the Appeon Server Cluster in AEM or has not been configured correctly.

Solution: Follow the steps below to fix the problem.

Step 1: Verify that Appeon Server has been added to the Appeon Server cluster in AEM Console > Server > Resources > Cluster.

Step 2: Verify the correct IP Address or Machine Name of the Appeon Server has been entered.

  • Use the actual machine name instead of "localhost" for Machine Name.

  • In EAServer Manager, choose EAServer Manager > Servers > AppeonServerName > Listeners, and verify that an HTTP (or HTTPS) listener profile has been added with "Hostname" set as the IP address or machine name of the Appeon Server.